Support
Help for Anomalies: Halcyon Gate on iPhone.
Contact us
Email halcyongate@gmail.com. We aim to reply within 2 to 3 business days.
Reporting a bug
The more detail you send, the faster we can fix it. Please include:
- Your device model (for example iPhone 15)
- Your iOS version (Settings, General, About)
- The app version (shown in Settings inside the game or on the App Store page)
- What you did, what you expected, and what happened instead
- A screenshot or screen recording if you can
FAQ
How do I restore my purchases?
Open the game, go to Settings and tap Restore Purchases. You must be signed in to the same Apple ID that made the purchase. Restoring does not charge you again.
I was charged but did not get my item
First try Restore Purchases in Settings and restart the game. If the item is still missing, email us with the date of the purchase and your Apple receipt order ID.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com and request a refund there. We cannot issue refunds directly.
How do I reset my progress?
Use the Reset Progress option in Settings. This erases your saved nights, credits and settings on this device. Purchases are tied to your Apple ID and can be restored afterward.
How do I delete my data?
Game data is stored only on your device. Deleting the app removes it. See the Privacy Policy for details, including how to ask us to delete any emails you sent us.
Will my progress move to a new iPhone?
Progress is saved on your device. An iCloud or device backup that includes the app can carry it over, but we cannot guarantee it. Purchases can always be restored.